matlock business solutions

360 degree feedback service for consultants:

• A proven 360 degree feedback process, fully supported by Matlock Business Solutions, which means that you can concentrate on delivering a service to your client while we take care of the 360 feedback.
• Flexible for you and your clients. Can be fully configured to your corporate identity, which means it can form a seamless part of your offer.
• A product which improves your opportunities to add to consulting services: coaching, workshops, team and specific skills development
• A cyclical process, which encourages long term, quality added value relationships with your clients
• Support in developing the best practice in feedback and developmental coaching. So, whether you are experienced in delivering 360 feedback or not, we can help to you deliver a successful product.
• We can supply template marketing material for you to adapt to your needs.
• We can build a demonstration website, with your branding, to show to potential clients.

360 degree feedback service for organisations:

• Clear reports which provide insightful analysis, making it a highly effective tool for the personal development of staff.
• Confidential and independent service which facilitates honest and constructive feedback.
• Cutomisable competency framework, making it relevant to your organisation's objectives.
• An organised and planned approach to deployment, so the delivery fits in with your existing development processes.
• The service is fully supported by Matlock Business Solutions Lts. In addition, we can provide assistance with briefing and communications and follow-up coaching services through our network of value added resellers .
• Summary reporting for management, enabling teams, departments or whole organisations to gain further insights from the feedback process.

360 degree feedback service for individuals:

• A number of ready-made frameworks to suit your development needs
• Cost-effective pricing
• Supported by a full coaching service

General features:

• Customisable competence frameworks or a selection of ready-made frameworks
• Customisable terminology for:
  • Website
  • Reports
  • Feedback provider roles
  • Rating scales
• Customised to client's corporate identity
• Multi-language capability
• The text of all emails is configurable so it can be made relevant to the client's goals

Control and management:

• The process is governed by an agreed schedule so that it fits in with the client's plans.
• Users are prompted to take part by a series of emails, issued at the appropriate times.
• Regular status reporting is sent to the client so that progress can be monitored.
• Reminders are issued to users at appropriate times.

Reporting:

• Guide to understanding the 360 feedback
• Easily-understood graphical presentation
• Summary of results
• Breakdown of results by competence, question and relationship (Manager, Peer, Team member, Other)
• Free-text remarks
• Alternative analyses
• Top and bottom 10 scores
• Year on year comparatives
• Highlighting of strengths and potential areas for development, taking into account both performance and importance
• Security measures to ensure that individual feedback providers can not be identified
• Self-coaching questions
• Personal development plan template
• Reports available as printed documents or in PDF format

Group reporting:

• Summary of feedback results for consideration by management
• Does not identify individuals
• Graphical presentation shows the spread of results as well as the average scores
• Additional anaylsis of high and low scoring results by relationship

Data Capture:

• Data is capture using a customised website accessed by the client's own unique URL
• Logos, wording, colours and fonts customised for the client. The website will look familiar to the users and will use terminology recognised by the user.
• Access controlled by individually-assigned passwords.
• Secured using https (secure sockets), the same type of security as used for online shopping
• Paper and email based alternatives for situations where internet access is not suitable.

Security:

• Users are notified of how the data will be used prior to participation in the process - we will not use data for any purpose other than administration and preparation of 360 feedback.
• Website is accessed by individual passwords.
• Website is protected using secure sockets (https:)
• Data are removed from internet-accessible databases at end of project.
• We are registered under the Data Protection Act.